FAQ

Service

Our All-in-One Treatment is a complete restoration service designed for your luxury goods, covering every essential step your item needs. This service includes: 

  • Deep cleaning: inside and outside
  • Retouching or, if necessary, full recoloring
  • Finishing or Coating: applying a protective top coat to seal the color and provide a desired finish, either matte or glossy

Each pigment is meticulously hand-mixed to match the item’s original color, referencing untouched spots of the materials that haven’t been affected by UV exposure or oxidation—unless a custom color change is specifically requested.

We offer a broad range of services, including treatment, coloring, and repairs. Please visit our Services page and Social Media accounts to check more of our works. We also accept customization services upon request, please contact us through Whatsapp for further information.

We take a great care to preserve the original texture of each item. However, in cases that require more intensive work, such as filling deep scuffs, repairing holes, or replacing material, texture changes may occur. If this applies to your item, our team will clearly explain what to expect during the consultation, ensuring transparency and the best possible result.

Yes, we handle PU or faux leather items only for leather replacement services, where the material is upgraded to genuine leather. This aligns with our commitment to not only restore your items but also enhance their durability and longevity, something best achieved through the use of high-quality genuine leather.

Absolutely, yes! This is one of our most popular services. We offer services for patent leather items that have become sticky, dull, or opaque. If your patent leather is stained or oxidized, we also can restore it to its original color or even change it to a new shade*, based on your preference.

*) New shade must be darker than the original color.

Yes, we offer hardware restoration for light scratches and re-polishing. However, we currently do not provide re-chroming services for deep scratches. Please note that some surface marks may still be visible, as we carefully polish the hardware to preserve its original coating. If your hardware is damaged or beyond repair, we can also offer replacement options using the closest quality match available!

The lead time depends on the type of service required and our order queue. In general, our lead times for each service are as follows (in working days):

  • Standard treatments from 2 weeks
  • Patent leather restoration from 1 month
  • Simple repairs may be completed within 1–3 weeks

While we always aim to complete your item as efficiently as possible, we prioritise precision and follow specific procedures to ensure the best results.

Yes, we offer express service for an additional 50% of the standard price. This option is available for selected items, depending on their condition and treatment needs. Express jobs are completed within a maximum lead time of 7 working days. Feel free to contact our team to check if your item qualifies for this service.

Yes! You will have a 7-working-day warranty from the date your item is collected or delivered. If you experience any issues that go beyond general wear and tear or normal usage within the first month, please don’t hesitate to contact us—we’ll be happy to advise further.

Please note that while our restoration work may make your item look like new, proper care and storage are essential to maintain its longevity!

Shipping

If you are located within 10 km radius from our current outlets in Indonesia, we can provide pick-up and delivery services with a small fee! All the necessary details will be coordinated smoothly through our WhatsApp contact to ensure a convenient experience for you.

You are welcome to ship your items to us directly. Please note that we are not currently partnered with any specific delivery provider, so you may arrange shipment through your preferred courier. We kindly recommend ensuring your item is securely and safely packed before sending it.

For the safety of your valuable items, we strongly suggest using a trusted regular courier with secure packaging and tracking information. If you need help choosing a delivery option, feel free to reach out to our team via WhatsApp—we’re happy to assist!

Pricing

Since each item is unique, our pricing is determined based on the actual condition of each item. For a more accurate estimation, we recommend visiting one of our outlets or chatting with our team for a personalized consultation. A fixed quote will be provided once we have assessed your item in person at our outlet.

An invoice will be issued for your order, and payment can be made via Bank Transfer, QRIS, or Debit/Credit Card.* To ensure a smooth process, full payment must be completed before the restoration begins.

Please note: Debit/Credit Card payments are available for walk-in visits only.

COMMUNICATION IS EVERYTHING

Please do not hesitate to contact us for further information
CHAT US